Refund Policy

What you buy

A one-time payment of $5.99 USD buys 100 credits, and one video uses 100 credits. There is no subscription, so you are never charged again unless you choose to buy again.

Automatic credit return

• If a generation fails, or is blocked under our content policy, after credits were used, the 100 credits are returned to your balance automatically.
• Credits are returned once per generation. The status page tells you when it has happened.
• You can use returned credits to try again with the same or different photos, in the same browser, without paying again.
• Credits are linked to your browser’s anonymous session, which lasts 30 days. They cannot be moved to another browser or device.

Slow is not failed

AI video can take a while. A video that is still in progress has not failed, and its credits are not returned while it is still being processed. Please do not pay again for the same photos; check the status page in the same browser instead.

Cash refunds

Returned credits are not the same as a cash refund, and cash refunds are not automatic. If you believe you should get your money back — for example, you were charged twice, or you paid but could not use the credits — contact us within 7 days of the payment date. Include the date, the amount and the email address on your Stripe receipt, if you have one. Requests received after 7 days are not normally eligible for a cash refund.

We review each request individually. Every video uses paid AI processing, so a finished video that simply looks different from what you hoped for is not usually refunded in cash. If we do refund a payment, any credits from that payment that have not been used are removed.

Nothing in this policy limits any refund rights you have under the consumer law where you live.

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